Returns: Goods cannot be returned without our permission and our Return Authorization Number must be marked on the package or shipment will be refused and returned at customer's expense. Requests for return authorization must be made within 14 days of the shipment date. All returns are subject to a 25 percent handling and restocking charge, and will only be accepted if returned prepaid and in excellent condition (in the original packaging). Used products such as dye-sublimation toner that has been loaded into cartridges will not be accepted as a return. Return authorization is void after 30 days of the date issued. Custom orders are not returnable.

 

Warranty: We stand behind our products and will replace any product that proves defective in material or workmanship within 30 days of shipment upon satisfactory proof of defect. We cannot be responsible for our products proving defective because of incorrect application or incorrect washing procedures. As well, we cannot be held responsible for any garments which have been harmed by the application of our products.